65% of people affected by the Horizon scandal say it has affected their relationships, report reveals
Around two thirds (65%) of people affected by the Horizon scandal have said it impacted their family and relationships, according to a paper published today by In Your Own Words, the Post Office Horizon IT Inquiry’s listening project.
The paper illustrates the various challenges the Horizon scandal has inflicted on people’s relationships, with respondents reporting the breakdown of relationships, estrangement from family members, and acute loneliness.
Download the paper [PDF, 1667KB]
Some adult children of former sub-postmasters shared how they experienced bullying, financial issues and mental health struggles because of the scandal. Others reported how their parents have died before knowing the truth about the Horizon scandal, which magnified their grief.
Elsewhere, respondents also outlined what they would like to see in the future. Many called for fair and comprehensive redress and further public awareness about the Horizon scandal.
Between February and May 2022, The Post Office Horizon IT Inquiry heard evidence from people affected by the Post Office scandal on how it had impacted their lives. In this Human Impact Phase, the Inquiry held hearings in London, Cardiff, Leeds, Glasgow and Belfast.
Through oral evidence, witness statements, and focus groups, the Inquiry heard from 189 people.
240 people — including current and former sub-postmasters, family and friends — have anonymously submitted their stories to In Your Own Words so far. This paper covers responses from March 2024 to August 2024.
In their submissions, over 65% of people highlighted the impact the scandal has had on their family and relationships. These findings have then been summarised in a 20-page report, which includes first-hand quotes from those affected.
One anonymous respondent said:
“My children had their childhoods abruptly taken from them when the gravity of the situation became too serious for me to shield them any longer."
Numerous respondents also shared messages of hope for others affected by the scandal. They stressed the importance of perseverance and resilience in the face of adversity.
One anonymous respondent said:
‘"We need to stick together. Don’t give up hope."
They also encouraged those impacted by the Horizon scandal to seek help, emphasising that no one should feel alone when dealing with these issues.
Leila Pilgrim, Secretary to the Post Office Horizon IT Inquiry, said:
“As the Inquiry has progressed, the importance of human stories remains. Every story shared is vital to understanding the ripple effects of the scandal’s impact.”
Download the paper [PDF, 1667KB]
Find out more about In Your Own Words, the Inquiry's listening project
